Computer and Information Svcs (21200420121124)
| Original Opportunity #: | 21200420121124 |
|---|---|
| Issued by: | City of Philadelphia - eContract Philly |
| Publish Date: | Apr 22, 2020 12:00AM |
| s Due Date: |
Jun 3, 2020 12:00AM
(Eastern Standard Time)
|
| Status: | Closed |
Description
The City of Philadelphia ("City") through the Managing Directors Philly 311 Office has a vision involving integration of technology, customerengagement, and government innovation to create a high quality of life and world class customer service for the customers of Philadelphia. The Philly311 CRM is central to fulfilling this mission and enables the City to provide improved customer service ina more efficient and cost-effective manner as well as providing better access to key data about services provided to Philadelphians and city visitors. The primary objectives of this RFP are to provide annual support and maintenance for the Philly 311 CRM and consulting services for enhancements. The Philly311 CRM was implemented in 2014 and utilizes a Salesforce platform.Attachments
This project has the following solicitation documents. You will need to visit the agency's original website to download these documents.
For Questions or Additional Information, Contact:
Name: eContract Philly
Email: eContractPhilly@phila.gov
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